At Zyan Journeys, we want you to be satisfied with your purchase. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through our website.
Returns
We accept returns only if the item you received is defective, damaged, or incorrect. To be eligible for a return, the product must be unused, in its original condition, and returned with all packaging and tags. Customers must notify us within 7 days of delivery to request a return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and you will receive your money through the original method of payment (Cash on Delivery orders will be refunded in cash or through an agreed method). Refunds are processed within 7–14 business days.
Exchanges
If you received a defective or incorrect item, we will exchange it for the correct product at no additional cost. Exchanges are subject to product availability.
Non-Returnable Items
Certain products such as used items, personal care gear, and clearance items cannot be returned or refunded unless they arrive damaged or defective.
Contact Us
To request a return, exchange, or refund, please contact us at [email protected].